Support becomes a line on the invoice

Each client has its repositories, channels, autonomy and execution mode. Repositories can live in your GitHub organization or in the client’s: one account manages several installations of the GitHub App.

Every approval and escalation of every client in one view, filtered by client, with an SLA timer per client.

Your logo, domain, email sender and status pages, with an override per client. Your clients never see Loopback: not in emails, headers, pages, the widget or reports.

A PDF with tickets received and resolved, median times to reply and to release, releases, the modules that generate the most tickets and proactive fixes. Add an introduction, send it automatically or download it.

Set the price for each client. If you want, Loopback charges your clients through Stripe Connect, keeps the cost of the workspace and transfers the margin to you.

Your developers see only the workspaces assigned to them. Clients can get read-only access to their tickets, status pages and reports.